Shipping

Ivory veils are in stock

We hold finished stock in Ivory, our stock color, so nothing has to be made before your order can go out. Your veil leaves us within 3–5 business days of purchase, and we email you a tracking number the day it ships.

Standard shipping is free on every U.S. order, with no minimum spend and no promotional threshold to hit. Most orders arrive inside two weeks of the day they are placed.

Cream and Champagne are made to order. They ship in 2–4 weeks rather than 3–5 business days, and they are final sale. Shipping is still free. See Custom Veils for details.

What the 3–5 business days covers

Your order is picked from stock the next business day.
The veil is inspected, steamed, and packed by hand.
It ships, and you get a tracking number by email the same day.

The 3–5 business days is handling time. Transit time is on top of it, and it is listed below.

Shipping methods and cost

Method	Carrier	Transit time after shipping	Typical total, order to door	Cost
Standard	USPS Ground Advantage	3–5 business days	6–10 business days	Free on all U.S. orders

If your wedding is inside two weeks, email us before you order at hello@sovellebridal.com and we will tell you honestly whether we can meet it. We can often pack the same day when we know a date is tight.

Where we ship

During our launch we ship to the United States only, including P.O. boxes and APO/FPO addresses. We are not shipping internationally yet. If you are outside the U.S. and want a veil, email us and we'll let you know when international shipping opens.

Tracking

You'll get two emails from us: one confirming your order, and one when your veil ships, with the tracking number in it. If you haven't seen the second email within a week of ordering an Ivory veil, check your spam folder, then email us and we'll look it up.

If something goes wrong in transit

If your tracking shows delivered and the package isn't there, give it 24 hours (carriers sometimes scan early), then email us. If a veil arrives damaged, send us a photo within 7 days of delivery and we will replace it or refund you in full. Damage in transit is our problem, not yours.

Cancelling an order

You can cancel for a full refund any time before your order ships. In practice that is a short window, usually the first day or two, because we pack quickly. Cream, Champagne and custom orders can be cancelled until we start making them. Email hello@sovellebridal.com with your order number and we'll process it back to your original payment method. Once the veil has shipped, our Returns & Exchanges policy takes over, and you have 14 days from delivery to send it back.