Terms of service

These terms apply to sovellebridal.com and to every order placed through it. "We," "us," and "our" mean Sovelle Bridal, based in New Jersey, United States. "You" means the person visiting the site or placing the order. By using the site or placing an order you agree to these terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. By ordering you confirm that the payment method you use belongs to you or that you are authorized to use it.

2. How our orders work

This is the most important section, so it is written plainly.

Veils in Ivory, our stock color, are held in stock and ship within 3-5 business days of purchase. Veils in Cream or Champagne, and any custom veil, are made to order: Cream and Champagne ship within 2-4 weeks, and custom work ships on the timeline we confirm with you in writing. We email you a tracking number as soon as your order ships.

What that means in contract terms:

Placing an order is an offer to buy. We accept it by charging your payment method and sending an order confirmation.
The 3-5 business days (or 2-4 weeks for made-to-order colors) is handling time and is our good-faith estimate based on current order volume. Transit time is additional and is set out in our shipping policy.
Stock is finite. If an item sells out between your order and our packing it, we will email you within one business day and refund you in full, or hold your order for the next run if you prefer. We will not substitute a different veil without asking you.
We cannot guarantee delivery by a specific wedding date unless we have confirmed that date with you in writing by email.

3. Cancelling an order

You can cancel for a full refund any time before your order ships. There is no fee and no restocking charge. Email hello@sovellebridal.com with your order number and we will refund your original payment method. Because we ship Ivory from stock, that window is normally only the first day or two after you order.

Once the veil has shipped, cancellation is no longer available and our return and refund policy applies instead: 14 days from delivery, $15 return shipping deducted from the refund, and the condition requirements set out there.

Final sale items are the exception. Veils in Cream or Champagne, The Golden Hour (our 3D floral style), and any veil we have agreed to make to a non-standard length or specification for you, cannot be returned or exchanged. We tell you this in writing before you commit, and for made-to-order work you can cancel in full up until we start.

4. If we cannot meet the timeline

If we learn that your order will not ship within its stated handling time, we will email you with a revised date as soon as we know. You then have two options and we will not choose for you: accept the new date, or cancel for a full refund. We will not ship late without telling you first.

5. Pricing and payment

All prices are in U.S. dollars and are shown on the product page. Sales tax is calculated and shown at checkout where applicable.

We may change prices at any time, but a price change never applies to an order that has already been confirmed. The price you paid is the price you paid, even if the same veil costs more or less next month.

We do our best to keep the site accurate, but if a product is listed at an obviously incorrect price because of a typographical or system error, we reserve the right to cancel the order and refund you in full rather than fulfill it. We will email you if this happens.

6. Product descriptions and images

We describe our veils as accurately as we can, including length, tier count, edge finish, and attachment. Colors on a screen are not a perfect match for fabric in daylight. Slight variation in tulle, lace placement, and pearl scatter is a normal characteristic of tulle and lace and is not a defect.

7. Shipping and risk

Shipping methods, costs, and destinations are set out in our shipping policy. Risk of loss passes to you on delivery. If a package is lost or arrives damaged in transit, contact us and we will resolve it.

8. Returns

Our return and refund policy forms part of these terms.

9. Intellectual property

The Sovelle Bridal name, logo, product names, photography, and site copy are our property. You may not copy, republish, or use them commercially without our written permission. You may share our product images on personal social media with credit.

10. Acceptable use

You agree not to use the site to transmit malicious code, to scrape it at a volume that degrades it for others, to place fraudulent orders, or to violate any applicable law. We may cancel orders and refuse service where we reasonably believe this has happened.

11. Third-party services

Our store runs on Shopify and uses third-party payment processors and carriers. Their terms and privacy policies govern their own services. We are not responsible for the content of any external site we link to.

12. Disclaimers and limitation of liability

Our veils are sold as described. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose beyond what is stated on the product page.

To the fullest extent permitted by law, our total liability arising out of any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under applicable law, and nothing here affects your statutory rights as a consumer.

13. Governing law

These terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law provisions. Any dispute will be brought in the state or federal courts located in New Jersey.