Refund policy
A veil is hard to judge from a photo. We know that, and we would rather you send one back than wear something you don't love. Here is exactly how it works, with the numbers up front.
The short version
- You have 14 days from delivery to start a return.
- Return shipping is $15, deducted from your refund.
- The veil must come back unworn, with tags attached, in its original packaging.
- If it comes back with makeup, foundation, perfume, stains, or hair on it, we deduct a $20 cleaning fee.
- If it comes back damaged, we email you before we process anything.
- Before your veil ships you can also cancel outright for a full refund, with no fee at all.
- Made-to-order veils are final sale: Cream and Champagne, any custom length or design, and The Golden Hour, our 3D floral style.
Returning a veil after it arrives
You have 14 days from the day your veil is delivered to start a return. Email hello@sovellebridal.com within that window with your order number and we will send you a return label.
Return shipping costs $15. We take it out of your refund rather than asking you to pay upfront, so you do not have to buy a label yourself. Prepaid return labels are available for U.S. addresses only.
Once your veil is back with us and checked, we refund to your original payment method. Refunds usually appear within 5-10 business days depending on your bank.
Cancelling before your veil ships
You can cancel for a full refund any time before your order ships. No fee, no restocking charge, no questions. Email hello@sovellebridal.com with your order number. Because we ship from stock within 3-5 business days, that window is normally only the first day or two.
Condition requirements
To be refunded, a veil has to come back unworn, with tags still attached, in its original packaging. It can be tried on in front of a mirror, but not worn to an event, a shoot, or a rehearsal.
If a veil comes back with makeup, foundation, perfume, stains, or hair on it, we deduct a $20 cleaning fee from your refund. If the marks cannot be removed, we cannot resell it and we cannot refund it; we will photograph it, email you, and send it back to you at no charge.
If a veil comes back torn, snagged, or with a comb or trim pulled loose, we email you with photographs before we process anything. What we deduct depends on whether the piece can be restored, and we agree it with you rather than deciding for you.
Exchanges
If you want a different length or style, place the new order straight away and return the first veil separately, so the replacement is already on its way while the original travels back to us. Both veils ship from stock, so a swap usually costs about a week. If your wedding date is tight, email us first and we will tell you whether it is realistic.
Final sale styles
The Golden Hour, our 3D floral veil, has roses applied by hand that do not survive return handling and re-inspection. It is final sale and cannot be returned or exchanged. Any veil we make to order for you is also final sale: Cream and Champagne (our stock color is Ivory), or a custom length, edge or design. We say this in writing before you commit, and you can cancel such an order for a full refund until we start making it.
If your veil arrives damaged or wrong
None of the above applies. Email us a photo within 7 days of delivery and we will replace it or refund you in full, including shipping both ways. You do not pay the $15 return shipping and there is no cleaning fee. This is our mistake to fix.
How to start a return
Email hello@sovellebridal.com with your order number. We reply within 1 business day with a prepaid return label. Repack the veil in its original packaging with the tags on and drop it off. We check it, refund you, and email you a confirmation.