A veil is hard to judge from a photo. We know that, and we'd rather you send one back than wear something you don't love. Here is exactly how it works, with the numbers up front.
The short version
- You have 14 days from delivery to start a return.
- Return shipping is $15, deducted from your refund.
- The veil must come back unworn, with tags attached, in its original packaging.
- If it comes back with makeup, foundation, perfume, stains, or hair on it, we deduct a $20 cleaning fee.
- If it comes back damaged, we email you before we process anything.
- Before your veil ships you can also cancel outright for a full refund, with no fee at all.
- Made-to-order veils are final sale: Cream and Champagne, any custom length or design, and The Golden Hour, our 3D floral style.
Returning a veil after it arrives
You have 14 days from the day your veil is delivered to start a return. Email us within that window with your order number and we'll send you a return label.
Return shipping costs $15. We take it out of your refund rather than asking you to pay upfront, so you don't have to buy a label or stand in line at the post office. Prepaid return labels are available for U.S. addresses only.
Once your veil is back with us and checked, we refund to your original payment method. Refunds usually appear within 5–10 business days depending on your bank.
Cancelling before your veil ships
You can cancel for a full refund any time before your order ships. No fee, no restocking charge, no questions. Email hello@sovellebridal.com with your order number.
Be quick about it if you want this route rather than a return: we hold stock and pack within 3–5 business days, so the cancellation window is usually the first day or two. After that the 14-day return above is the way back, and it costs you the $15 return shipping.
What condition the veil needs to be in
To be refunded, a veil has to come back unworn, with tags still attached, in its original packaging. That means it can be tried on in front of a mirror, but not worn to an event, a shoot, or a rehearsal.
Tulle picks up everything. If a veil comes back with makeup, foundation, perfume, stains, or hair on it, we deduct a $20 cleaning fee from your refund. If the marks can't be removed, we can't resell it and we can't refund it: we'll photograph it, email you, and send it back to you at no charge.
If a veil comes back torn, snagged, or with a comb or trim pulled loose, we email you with photographs before we process anything. What we deduct depends on whether the piece can be restored, and we agree it with you rather than deciding for you.
This isn't us being difficult. Condition is the single most common reason a bridal return fails, and we'd rather you know before you try it on than after.
A practical tip before you try it on
Try the veil on before you put makeup on, or lower it onto your head from behind rather than pulling it down over your face. Most foundation marks happen on the way on and off.
Exchanges
If you want a different length or style, the fastest route is to place the new order straight away and return the first veil separately. That way the replacement is already on its way while the original is in transit back to us. If the new veil is Ivory, it ships from stock, so a swap usually costs you about a week. If your wedding date is tight, email us first and we'll tell you whether it's realistic.
Final sale styles
The Golden Hour, our 3D floral veil, has roses applied by hand that do not survive return handling and re-inspection. It is final sale and cannot be returned or exchanged. Any veil we make to order for you is also final sale: Cream and Champagne (our stock color is Ivory), or a custom length, edge or design. We say this clearly in writing before you commit, and you can cancel such an order for a full refund until we start making it.
If your veil arrives damaged or wrong
None of the above applies. Email us a photo within 7 days of delivery and we'll replace it or refund you in full, including shipping both ways. You don't pay the $15 return shipping and there is no cleaning fee. This is our mistake to fix.
How to start a return
- Email hello@sovellebridal.com with your order number and one line about why it isn't right. The second part is optional, but it's how we get better.
- We reply within 1 business day with a prepaid return label.
- Repack the veil in its original packaging with the tags on, and drop it off.
- We check it, refund you, and email you a confirmation.
If you're not sure whether to return it, email us anyway. We'd rather talk it through than have you keep something that isn't right.